Rugs Direct Returns

If your item is eligible for a return we will send the return authorization to you once you initiate a return.

Rugs direct returns.

The most common issues with rugs direct are around returns which are more complicated than expected by some customers. Rugs direct also ranks 40th among carpets sites. You may return most items for a refund within 30 days of delivery. The return authorization number will be sent to you once you initiate a valid return on a recently purchased order.

Rugs add sophistication and comfort to any living space. We offer a 30 day in home trial on every rug we sell except for samples customized rugs products sold through our clearance outlet and rug pads that have been opened. If it turns out that your rug is less than what you expected don t worry you can send it back. If you are unhappy with your purchase for any reason you may return it no questions asked.

Rugs direct is the nation s leading source for area rugs for over 20 years we ve dedicated ourselves to being the premier retailer of rugs across a range of styles from oriental rugs to contemporary rugs and indoor outdoor rugs by providing a vast yet curated assortment to consumers and trade professionals. If the item is damaged or appears defective see below. The range of aesthetics of rugs direct is punctuated through our extensive. Online returns rugs direct offers a 30 day satisfaction guarantee on every rug we sell except for samples customized rugs clearance items products sold through our showroom and rug pads that have been opened.

Should this happen we would like the opportunity to make amends as soon as possible. Customer satisfaction complaints returns we hope that you will be delighted with the products and service you receive from rugs direct. To start the returns process please reach out to customer service 24 hours a day 7 days a week. If you are unhappy with your purchase for any reason you may return it no questions asked.

Additionally your happiness is important to us so we make returns easy just in case. We want you to feel happy with your purchase since it will be a part of your home. Rugs direct has a consumer rating of 1 26 stars from 42 reviews indicating that most consumers are generally dissatisfied with their purchases. We understand however that from time to time we might get something wrong.

If it s not the right fit rugs direct offers a 30 day satisfaction guarantee.